CheckOps App FAQ

The CheckOps App is a simple tool designed to help you track your daily work hours. It allows you to check in and out easily, provides reminders, and records your time and location automatically.

To download the app:

• Scan the QR code provided using your device’s App Store.
• Tap "Install" and open the app once it's installed.

To log in:

1. Enter your employee ID when prompted.
2. Tap “Sign In.”

If you don’t know your Employee ID, contact your manager for assistance.

Yes, you must review and accept the Privacy Policy before proceeding:

• Read the policy thoroughly.
• Check the box to confirm your acceptance.
• Tap “Continue” to proceed.

The app needs access to your location to record where you are checking in or out. When prompted:

• Tap “Continue.”
• Choose the option “Allow while using the app.”

Each day at 9:00 AM, you’ll receive a push notification reminding you to check in:

• Open the app.
• Tap “Check In.”

Make sure to do this as soon as you arrive at your work site.

At the end of your shift:

• Reopen the CheckOps App.
• Tap “Check Out.”

You’ll also receive a push notification reminder to complete your checkout at the end of your shift.

No! Once you’ve checked in or out, the app will automatically record your time and location. You’re all set!

If you encounter any issues or need help using the CheckOps App, feel free to:

• Contact your manager.
• Reach out to the support team.

For security reasons, CheckOps will automatically log you out after 30 days after your first log in. Simply log in again to continue using the application. Ensure that you are using the same device to log in.

This issue is caused by a data conflict on certain Android devices where the app data fails to update correctly.

To resolve this, please follow these simple steps to reset the Checkops app data:

How to Delete Checkops App Data (Android):

• Open Settings on your Android device.
• Scroll down and tap Apps (or Apps & notifications, depending on your device).
• Find and select Checkops.
• Tap Storage (or Storage & cache).
• Tap Clear Data (or Manage Storage → Clear All Data).
• Confirm when prompted.
• Reopen the Checkops app and log in again.

Try these steps:

• Close the app completely and reopen it.
• Restart your device.
• Ensure you're using the latest version of the app.
• If the issue persists, uninstall and reinstall the app.

• Check your spam or junk folder.
• Make sure you entered the correct employee ID.
• Tap on the “Resend OTP” option if available.
• If still not received, contact your manager or the support team.

No. Your account can only be linked to one device at a time.

If you need to switch to a new phone or have reinstalled the app, simply sign in on your new device. You will then be prompted to submit a Device Reset request to transfer your account to the new device.

Common causes include:

• Poor internet connection.
• Incorrect login credentials.
• Location services disabled.

Try checking your Wi-Fi/mobile data, ensure location access is enabled, and try again.

If the app takes longer than usual to process your check-in or check-out, it is often due to signal issues:

• Slow Internet Signal: You may be in an area with poor mobile data coverage or a slow Wi-Fi connection.
• Weak GPS Signal: If you are indoors, under heavy cover, or in an area with many tall buildings, it may take longer for the app to pinpoint your exact location.

Try moving to a spot with better reception or a clearer view of the sky to speed up the process.

• Open your device’s App Store (Apple App Store or Google Play Store).
• Search for "CheckOps".
• If an “Update” button appears, tap it.

Keeping the app updated ensures smooth performance and security.

• Go to your phone settings > Notifications > CheckOps App.
• Ensure notifications are enabled.
• For iOS: Also make sure “Time-Sensitive Notifications” are allowed.
• Force close and reopen the app after enabling permissions.

1. Create a new store account with Singapore (SG) set as the country/region.
• Apple devices (iPhone/iPad): Create a new Apple ID with region set to Singapore.
• Android devices (Google Play): Create a new Google Account with region set to Singapore.
• Huawei devices (AppGallery): Create a new Huawei ID with region set to Singapore.
2. Open the following link in your browser: https://www.sg-lpstech.com/
3. From the link, install CheckOps through the respective store.
4. Once CheckOps is installed, you may sign out of the SG account and log back in with your original account.
5. The app will remain on your device and continue to work normally.

For Android:

• Settings > Apps > CheckOps > Storage > Clear Cache.

For iOS:

• iOS doesn’t allow manual cache clearing. You may need to delete and reinstall the app.

You can reach out to:

• Your immediate manager
• -CheckOpsSupport@lenovo.com